Last Updated: March 2026

​

Wotiko is a valet parking management platform developed and operated by Creativano. This Privacy Policy explains how we collect, use, store, and protect information when businesses, drivers, and customers interact with the Wotiko platform, including the driver mobile application, venue dashboard, and customer notifications through WhatsApp.
 

By using Wotiko or interacting with its services, you agree to the practices described in this policy.

1. Information We Collect
To operate valet parking services efficiently, Wotiko may collect the following information:

• Customer Information

  • Phone number

  • Vehicle registration number

  • Service requests (car pickup requests via WhatsApp)

  • Timestamp of parking and retrieval requests

• Driver Information

  • Driver name and identification details

  • Device information

  • Driver activity logs related to valet operations

• Location Information

  • For operational purposes, the driver app may collect location data such as:

    • Parking location

    • Parking slot number

    • Vehicle retrieval routes

  • Location data is used only to help drivers locate vehicles efficiently and improve valet operations.

• Device and Technical Information

  • We may collect limited technical data including:

    • Device type

    • Operating system

    • App usage logs

    • Network information

  • This information helps us maintain service reliability and security.

​

2. How We Use the Information
The information collected is used solely to operate and improve the valet parking service. This includes:

• Managing valet parking operations

• Assigning parking tasks to drivers

• Mapping vehicle parking locations

• Sending parking and vehicle readiness notifications to customers through WhatsApp

• Improving service efficiency and operational analytics

• Ensuring platform security and fraud prevention

We do not sell or rent personal data to third parties.
 

3. WhatsApp Communication

Wotiko integrates with the WhatsApp Business API to send automated notifications to customers. These messages may include:

• Parking confirmations

• Vehicle ready notifications

• Verification codes for secure vehicle collection

• Status updates related to valet services

Customers receive these messages only when they interact with valet services at participating venues.

​

4. Data Sharing
Information may be shared only with:

• Authorized venue operators using the Wotiko dashboard

• Valet drivers assigned to handle parking operations

• Service providers required to maintain the technical infrastructure of the platform

We do not share personal information for marketing purposes.

​

5. Data Security
Creativano implements appropriate technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.
Access to operational data is restricted only to authorized personnel responsible for managing valet services.

​

6. Data Retention
We retain information only as long as necessary for operational purposes, legal compliance, or service improvement.
Vehicle and service-related logs may be retained temporarily for operational tracking and dispute resolution.
 

7. User Rights
Users may request access, correction, or deletion of personal information where applicable by contacting us.

 

8. Third-Party Services
Wotiko may rely on trusted third-party infrastructure providers and communication platforms (such as WhatsApp Business API) to deliver its services.
These providers process data only as necessary to support the valet parking functionality.

 

9. Changes to this Policy
Creativano may update this Privacy Policy from time to time to reflect improvements or legal requirements. Updated versions will be published with the revised date.
 

10. Contact Information
If you have questions regarding this Privacy Policy, you may contact:
Creativano
Email: support@creativano.com
Website: www.creativano.com